Refund Policy for MaxStoneArt.com – Home Decor Photo Frames

Last Updated: [01/03/2024]

At MaxStoneArt.com, we are committed to providing our customers with high-quality home decor photo frames that meet or exceed expectations. We understand that circumstances may arise where a refund is necessary, and we have outlined our refund policy below:

1. Returns Eligibility:

• We accept return requests within 7 days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Unboxing Video Requirement:

• In order to process a return and refund request, customers are required to submit an unboxing video clearly showing the condition of the received item.
• The unboxing video serves as crucial evidence and helps us assess the product’s condition upon arrival.

3. Initiating a Return:

• To initiate a return, please contact our Customer Support team at [support@maxstoneart.com] within 7 days of receiving the product.
• Provide your order number, a brief explanation of the reason for the return, and attach the unboxing video.

4. Return Approval:

• Upon receiving your return request and reviewing the unboxing video, we will notify you of the approval or rejection of your return.
• Approved returns will be provided with instructions on how to proceed with the return.

5. Refund Process:

• If your return is approved, a refund will be processed to the original method of payment within [X] business days.
• Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

6. Non-Returnable Items:

• Customized or personalized items are not eligible for return or refund unless they arrive damaged or defective.
• We do not accept returns for items damaged due to improper handling or misuse.

7. Contact Information:

• For any questions regarding our refund policy or to initiate a return, please contact our Customer Support team at maxstonecraft@gmail.com.

Note: MaxStoneArt.com reserves the right to update or modify this refund policy at any time without prior notice. Please review the policy periodically for any changes.

Thank you for choosing MaxStoneArt.com. Your satisfaction is our priority!